Frequently Asked Questions (FAQs)

General

Are your products genuine?

Yes they are. All our products are made of high quality materials.

How do I order on your website?

1. Select and add all the desired items into the BASKET
2. Click ”Checkout”
3. Complete your order details
4. Choose the mode of payment and proceed to payment

Shipping and Delivery

Can I choose a day or time for you to deliver my order?

Yes you can. Contact us to do so.

Do you deliver to Post Office Boxes (PO Boxes)?

No we do not. You would need to provide a physical address for delivery of your order.

Who will deliver my parcel?

Any of these options: Courier, Agents, Transport Company (depending on the Location (e.g. Town, City, State) in Nigeria)

How long will delivery take?

2 – 5 days within Lagos, 4 – 10 days for other States

Payments

How much will delivery cost?

All Lagos orders up to N30,000 costs N2500, orders above N30,000 get free shipping.

Shipping cost outside Lagos (other states in Nigeria)

Orders from 0 – N9999 costs N3000
N10,000 to N100,000 costs N5000
N100,000 and above shipping is N8,000

More information on our delivery process can be found on our How to pay page.

Returns

Do you accept returns?
Yes. Please read our return and refunds policy for more details.